Inspireworx Hosted Solutions allow our customers to focus on their core business, knowing that we’re there to support them as their business grows and evolves.  Our hosting platform provides you with the most cost-effective deployment of an Enterprise Class Call Center Application available.  Some of the features of our hosted solution include:

     * Network-based system architecture

     * Support for multiple operating systems

     * CTI screen-pops and customer data integration data directed for call routing

     * Blended predictive and preview dialing

     * Agent scripting and FAQ's

     * Instantly customizable supervision screens and real-time display

E-Mail Analysis with Automated/Semi-Automated Response - intelligently and automatically responds to e-mail inquiries or routes e-mail inquiries to agents together with suggested responses.

Unified Messaging - allows remote message retrieval of voice mail, e-mail, and faxes over the internet from any e-mail client.

Interactive voice response (IVR) Call Routing - allows call flows to be customized and provides for automated voice menus to gather call routing information and customer IDs.

Web-based Supervision and Coaching Capabilities - allows web access to all supervision functions, such as the ability to listen in on calls without detection, whisper coach agents, join calls, record calls, and view agents screens (to monitor chats and e-mail responses), and even take over agent screens. Customization, Configuration, Administration, and Instant Report Generation - through web-based menu selections accelerates time to market and lowers cost of deployment because all technologies are integrated by design and are implemented using parameter-based configuration.

Automated Quality Monitoring and Recording - allows on-demand or automatic call recording. Supervisors can also monitor agent screens in real-time.